User Guide

Please check your shipping address carefully before confirming your order. We have received many orders with incomplete or incorrect addresses.

1. Dispatch and delivery

Orders usually arrive within 14–20 business days after your order and payment have been confirmed. This includes 7–10 business days for sourcing and inspection and 7–10 business days in transit after dispatch. Saturdays, Sundays and public holidays are excluded. Stock availability, customs clearance, flight schedules, carrier congestion or weather may cause delays.

Both periods are measured in business days. We do not source or dispatch products on Saturdays, Sundays or public holidays. We will email you a tracking number once your order has been dispatched.

Busy periods at the warehouse or delays involving the carrier may affect dispatch and delivery.

Our inventory is managed and orders are dispatched from overseas. Imported products may differ slightly in quality from products made for the Japanese market. Items may have uneven stitching, wrinkles, missing tags or loosely attached beads or buttons. Please place your order only after taking these points into consideration.

Shipping is free worldwide.

No additional shipping charges apply to Hokkaido, Okinawa or remote islands. The shipping carrier cannot be selected.

2. Order confirmation emails

An order confirmation email is sent automatically after you place your order. Please check your spam folder if it does not arrive. An incorrect email address or your email settings may prevent delivery.

3. Prolonged absence, refused deliveries and incorrect addresses

If you are unavailable, the carrier will leave a delivery notice. Please follow its instructions to arrange another delivery attempt.

If an order is returned because of prolonged absence, refusal of delivery or an incorrect address, the customer is responsible for the cost of reshipping. Please contact us through our contact page to request reshipping after a return.

4. Returns and exchanges

For defective or incorrectly delivered items, please contact us with photos within 6 days of delivery. After verification, we will arrange an exchange or refund at our expense.

For deliveries to EU member states, the US or Canada, you may return unused, unwashed items with their original tags within 14 days of delivery for personal reasons. Please contact us in advance. Return shipping and related costs for these returns are the customer's responsibility.

For Japan and all other countries and regions, we do not accept returns or exchanges for personal reasons, except for defective or incorrectly delivered items. This does not affect any rights granted by the laws of the destination.

Please see our Returns and Refund Policy for full conditions and use the chat support on our Contact page to get in touch.

5. Contact us

Please use the chat support on our contact page for inquiries.