Terms of Service

Article 1 (Introduction)

1. This document sets forth the basic terms of use for nanostudio (hereinafter referred to as "this Site"). Members shall use this Site after agreeing to all of these Terms of Use and the help and usage guidelines for this Site established by the Company. The Company shall deem that the Member has agreed to the contents of these Terms of Use at the time the Member uses this Site.

2. If there is a discrepancy between these Terms of Use and individual terms of use (including help and usage guidelines regarding the use of this Site, hereinafter referred to as "Individual Terms of Use"), the provisions of the Individual Terms of Use shall prevail over these Terms of Use.

Article 2 (Definitions)
In these Terms of Use, the following terms shall have the meanings set forth below:
(1) "This Site" The fashion e-commerce site nanostudio operated by the Company.
(2) "Terms of Use, etc." These Terms of Use and Individual Terms of Use.
(3) "This Service" The service provided by the Company to Members based on the Terms of Use, etc.
(4) "Member" An individual or corporation who has agreed with the Company regarding the Terms of Use, etc., and receives this Service.
(5) "Password" A string of characters and numbers entered to obtain authentication when a Member logs in, in combination with an email address.
(6) "Anti-Social Forces" Organized crime groups, members or associates of organized crime group-related organizations, and other anti-social organizations that engage in activities that are detrimental to public welfare.

Article 3 (Notices)
1. Unless otherwise specified in the Terms of Use, etc., notices from the Company to Members shall be made by methods deemed appropriate by the Company, such as email, written documents, or posting on this Site.
2. When a notice from the Company to a Member is made by email or by posting on this Site based on the provisions of the preceding paragraph, such notice to the Member shall become effective from the time the email is sent or posted on this Site.

Article 4 (About Membership Registration)
1. A person who wishes to become a member (hereinafter referred to as a "Prospective Member") shall apply for membership using the method specified by the Company, and membership registration shall be completed when the Company sends a notice of acceptance using the method specified by the Company. Furthermore, the Prospective Member shall make such application after agreeing to the contents of the Terms of Use, etc., and the Company shall deem that the Prospective Member of this Service has agreed to the contents of the Terms of Use, etc. at the time the Prospective Member makes the application.
2. When registering as a member, accurate information shall be registered. If there is any change in the Member's registered information, the Member shall promptly follow the prescribed procedures.
3. Minors may not apply for registration without the prior consent of a qualified legal representative.
4. Information of Members registered or submitted based on the Terms of Use, etc., and information acquired by the Company through the Member's use of this Service, shall be handled in accordance with the Company's "Privacy Policy" separately established.
5. Notwithstanding the provisions of the preceding paragraphs and other provisions of the Terms of Use, etc., the Company may refuse membership registration without prior notice or consent to the Prospective Member or Member if the Prospective Member or Member falls under any of the following items. Furthermore, even after membership registration has been approved, membership registration may be canceled. If membership registration is deleted, all rights that the Member holds against the Company shall be deleted.
(1) When membership has been suspended or expelled for violating these Terms of Use, etc.
(2) When there was a false statement, an error, or a missing entry at the time of membership registration.
(3) When there is a risk of default on obligations based on the Terms of Use, etc.
(4) When the Company determines that the applicant is a member or associate of anti-social forces, or there is a risk thereof.
(5) When the Company deems it otherwise inappropriate.

Article 5 (About Password Management)
1. The Company and this Service are not involved in the management of Members' passwords. Members shall strictly manage their passwords to prevent disclosure, lending, sharing, transfer, sale, etc., to third parties, and to prevent leakage to third parties. The Company shall deem all use and other actions by a Member's password to be use by the Member.
2. The Company shall not be liable for any damages whatsoever arising from inadequate management of passwords, misuse, use by third parties, etc., by Members.
3. If a Member's password is known to a third party, or if there is a suspicion that the Member's password is being used by a third party, the Member shall immediately notify the Company of such fact and comply with the Company's instructions, if any. In this case, the Company may suspend such Member's password as an unauthorized account.
4. Members shall have the obligation to change their passwords periodically, and the Company shall not be liable for any damages incurred due to the Member's failure to fulfill this obligation.

Article 6 (About Email Newsletters, etc.)
Members agree that the Company may send information regarding this Service, announcements regarding system maintenance, and other information deemed appropriate by the Company to Members via email or other means.

Article 7 (About Changes to Registered Information, etc.)
If there is a change in the matters registered with the Company by the Member at the time of application for membership, the Member shall notify the Company without delay using the form specified by the Company.
Notices from the Company to Members shall be deemed to have reached the Member at the time they would normally reach the Member, by sending them to the contact information registered by the Member with the Company.

Article 8 (About Withdrawal)
Members can withdraw by following the procedures specified by the Company. Withdrawal will be completed after the Company's withdrawal procedures are finished.
If a Member dies or if there is any other reason that makes it impossible for the Member to use their membership qualification, the Company shall deem that the Member has withdrawn at that time and may suspend the Member's password.

Article 9 (About Providing Member Registration Information to Third Parties)
1. The Company may provide Member registration information to third parties in the following cases:
(1) With the consent of the individual.
(2) When disclosure of registration information is requested by a court, public prosecutor's office, police, tax office, bar association, consumer center, or a similar authority, and the Company decides to comply with such request.
(3) When disclosed to an insurance company for an insurance claim.
(4) When transferring a Member's order information or application information to a commissioned business for the provision of goods or other incidental services.
(5) When disclosed to a business commissioned for payment settlement.
(6) When entrusting all or part of the operations performed by the Company to a third party.
(7) When disclosed to a person who owes a confidentiality obligation to the Company.
(8) When necessary for the exercise of the Company's rights.
(9) When disclosed to a person who succeeds to the business during a merger, business transfer, or other business succession.
(10) When permitted by the Personal Information Protection Law or other laws.
(11) Other cases where the Company deems disclosure appropriate.

Article 10 (About Changes and Discontinuation of This Service)
The Company may, for the purpose of the proper operation of this Service, change the content or specifications of this Service, or suspend or discontinue its provision, without prior notice to Members. The Company shall not be liable for any damages or disadvantages incurred by Members due to such changes, suspensions, or discontinuations.

Article 11 (Prohibited Actions by Members)
1. Members shall not engage in the following actions when using this Service:
(1) Using this Service for fraudulent purposes.
(2) Infringing intellectual property rights, portrait rights, publicity rights, or other rights.
(3) Infringing privacy.
(4) Defamatory acts, insulting acts, or acts that obstruct the business of others.
(5) Acts leading to crimes such as fraud.
(6) Acts that violate the Act on the Prohibition of Unauthorized Computer Access, etc., acts that fall under the crime of obstruction of business by damaging computers, etc. (Article 234-2 of the Penal Code), and any other acts that involve unauthorized operation of the Company's or others' computers.
(7) Sending or providing harmful programs such as computer viruses, or recommending such acts.
(8) Any other criminal acts or acts that violate laws and regulations.
(9) Altering or deleting information of the Company, Members, or other third parties.
(10) Illegally using the facilities of the Company, Members, or other third parties and interfering with their operation.
(11) All business activities conducted using the Member's status without the Company's approval.
(12) Acts that violate laws, Terms of Use, etc., or public order and morals.
(12) Acts that hinder the operation of this Service or damage the Company's credibility.
(13) Other acts deemed inappropriate by the Company.

2. If the Company incurs any damages due to a Member's violation of the Terms of Use, etc., the Company may claim compensation for damages from the Member.

Article 12 (Scope of Company's Responsibility)
1. The Company does not guarantee that the content of this Service is free from defects or bugs.
2. The Company does not guarantee that Members will not suffer damage from harmful programs such as computer viruses when using this Service. Furthermore, the Company shall not be liable for any damages caused thereby.
3. The Company shall not bear any communication costs, etc., incurred by users when using this Service.
4. The Company shall not compensate for lost profits, indirect damages, expanded damages, special damages, legal fees, or any other damages not stipulated in this Article, in any case.
5. The Company shall not be liable for damages incurred by Members due to force majeure such as natural disasters, civil unrest, riots, fires, or power outages, regardless of the cause of action, including default, tort liability, or other legal claims.
6. The Company shall not be liable for the accuracy, suitability for a specific purpose, or other aspects of information obtained through the use of this Service.
7. The Company shall not be liable for any damages arising from information obtained through the use of this Site.
8. If a dispute arises between a Member and another Member or a third party regarding information or services provided through this Site, the Member shall resolve it at their own expense and responsibility, and shall not cause damage to the Company.
9. The Company shall not be liable for the fulfillment of obligations related to transactions such as the sale and purchase of goods between a Member and a third party conducted through this Site, and any disputes arising from other transactions.
10. If, due to force majeure as stated in the preceding paragraph or other reasons not attributable to the Company, all or part of this Service is lost or damaged and the Company decides not to repair it, the Company may abolish all or part of this Service after notifying the Member to that effect.

Article 13 (Governing Law and Jurisdiction)
The formation, validity, and interpretation of the Terms of Use, etc., shall be governed by Japanese law. Furthermore, for disputes arising between the Company and a Member or a third party in relation to the Terms of Use, etc., the court having jurisdiction over the Company's location shall be the exclusive court of agreed jurisdiction for the first instance.

Article 14 (About Changes to Terms of Use, etc.)
The Company may revise the Terms of Use, etc., from time to time. After the revision of the Terms of Use, etc., the revised Terms of Use, etc., shall apply. If a Member uses this Service after the revision of the Terms of Use, etc., the Member shall be deemed to have agreed to the revised Terms of Use, etc.

Article 15 (About Terms of Use)
Even if some provisions of these Terms of Use are invalidated, the validity of other provisions shall not be affected, and other provisions shall remain valid.

Article 16 (About Purchasing Products)
1. Members can purchase products from the Company using this Service.
2. If a Member wishes to purchase products, they shall apply for the purchase or use of the products according to the method separately specified by the Company.
3. Following the application in the preceding paragraph, a sales contract for the relevant products shall be formed between the Member and the Company when the Member clicks the button to confirm the delivery address, order details, etc., entered and registered by the Member, and then an email confirming the order details from the Company reaches the Member.
4. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate conduct regarding the use of this Service, the Company may cancel, terminate, or take other appropriate measures regarding the sales contract.
5. Delivery through this Service is available to the countries and regions served by our store. Please see our Shipping Policy for shipping charges and delivery times.

Article 17 (About Payment Methods)
1. The payment amount for products shall be the total of the purchase price of the products, including consumption tax, and various related fees.
2. Payment for products purchased through this Service shall be limited to payment by credit card in the Member's own name, or other payment methods separately approved by the Company.
3. In the case of payment by credit card, the Member shall comply with the conditions separately agreed upon with the credit card company. If any dispute arises between the Member and the credit card company, etc., in connection with the use of the credit card, the Member and the credit card company shall resolve it responsibly.

Article 18 (Disclaimer Regarding Products, etc.)
1. The Company shall not bear any warranty or burden whatsoever regarding the quality, materials, functions, performance, compatibility with other products, other defects of this Service and the products sold through this Service, and damages, losses, disadvantages, etc., arising therefrom, except in cases stipulated in the preceding article.
2. The Company shall fulfill its obligation to deliver products and be exempted from said obligation by contacting the contact information registered by the Member and delivering the products to the delivery address specified at the time of product purchase, in the event of issues such as an unknown delivery address.

End

Established on March 21, Reiwa 3 (2021)
For all inquiries regarding these Terms of Use and this Service, please use the chat support on the Contact Us page.
nanostudio

FAQs

Orders usually arrive within 14–20 business days after your order and payment have been confirmed. This includes 7–10 business days for sourcing and inspection and 7–10 business days in transit after dispatch. Saturdays, Sundays and public holidays are excluded. Stock availability, customs clearance, flight schedules, carrier congestion or weather may cause delays.

For defective or incorrectly delivered items, please contact us with photos within 6 days of delivery. After verification, we will arrange an exchange or refund at our expense.

For deliveries to EU member states, the US or Canada, you may return unused, unwashed items with their original tags within 14 days of delivery for personal reasons. Please contact us in advance. Return shipping and related costs for these returns are the customer's responsibility.

For Japan and all other countries and regions, we do not accept returns or exchanges for personal reasons, except for defective or incorrectly delivered items. This does not affect any rights granted by the laws of the destination.

Please see our Returns and Refund Policy for full conditions and use the chat support on our Contact page to get in touch.

First, please check your spam folder.

If the email is not there, allow emails from the "info@nanostudio-official.com" domain, then contact chat support on our Company Information & Contact page and provide ① the email address used for the order and ② your name.

AI or customer support will help you resolve the issue.