Refund policy

Return and Refund Policy

If you would like to return or exchange an item, please contact us through the chat support on our Company Information and Contact page. Please let us know your order number, the product name and the reason.

Defective or Incorrect Items

If your item arrives damaged, with holes or serious stitching defects, or is a different product or colour from the one you ordered, please contact us with photos within 6 days of delivery. Once confirmed, we will exchange or refund the item at our expense. If the replacement is out of stock, we will refund the price of the item.

Countries and Regions Outside the EU

Apart from defective or incorrectly shipped items, we do not accept returns or exchanges for reasons of personal preference, such as size, colour or the item not matching your expectations. This does not affect any rights granted to you separately under the laws of your delivery destination.

EU Member States

You may return items within 14 days of delivery, provided they are unused, unwashed and still have their product tags attached. Please contact us before sending anything back. For returns made for reasons of personal preference, return shipping costs, customs duties, import taxes and customs clearance fees are your responsibility and are not refundable. Shipping is free worldwide on all orders. For defective or incorrectly shipped items, we will cover the return shipping cost.

Items We Cannot Accept for Return

  • Items that have been used, worn, washed, cleaned or altered
  • Items missing their product tags, labels or accessories
  • Items that have become stained or damaged, or have picked up odours, while in your possession
  • Hygiene products, sale items or made-to-order items marked as non-returnable on the product page (excluding defective items)

Refunds

Once your returned item has arrived and been inspected, we will normally process your refund to the original payment method within 5-7 business days. Depending on how your bank or payment provider handles it, the refund may take additional days to appear on your statement. Please use a trackable shipping method.

Incorrect Address or Extended Absence

If a parcel is returned to us because of an incorrect delivery address or a prolonged absence, you may be asked to cover the cost of re-delivery. If we do not hear from you within 14 days of the parcel being returned, we may stop holding the item.