Orders usually arrive within 14–20 business days after your order and payment have been confirmed. This includes 7–10 business days for sourcing and inspection and 7–10 business days in transit after dispatch. Saturdays, Sundays and public holidays are excluded. Stock availability, customs clearance, flight schedules, carrier congestion or weather may cause delays.
For defective or incorrectly delivered items, please contact us with photos within 6 days of delivery. After verification, we will arrange an exchange or refund at our expense.
For deliveries to EU member states, the US or Canada, you may return unused, unwashed items with their original tags within 14 days of delivery for personal reasons. Please contact us in advance. Return shipping and related costs for these returns are the customer's responsibility.
For Japan and all other countries and regions, we do not accept returns or exchanges for personal reasons, except for defective or incorrectly delivered items. This does not affect any rights granted by the laws of the destination.
Please see our Returns and Refund Policy for full conditions and use the chat support on our Contact page to get in touch.
First, please check your spam folder.
If the email is not there, allow emails from the "info@nanostudio-official.com" domain, then contact chat support on our Company Information & Contact page and provide ① the email address used for the order and ② your name.
AI or customer support will help you resolve the issue.