Privacy Policy

nanostudio (hereinafter referred to as "the Shop") recognizes the importance of protecting the personal information of its customers, complies with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act"), and endeavors to handle and protect personal information appropriately in accordance with the following privacy policy (hereinafter referred to as "this Privacy Policy").

1. Definition of Personal Information
In this Privacy Policy, personal information refers to personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, that is, information about a living individual that can identify a specific individual by name, date of birth, or other descriptions contained in the information (including information that can be easily compared with other information and thereby identify a specific individual), or information that includes a personal identification code.
2. Purpose of Use of Personal Information
The Shop will use customers' personal information for the following purposes:
  • (1) To provide the Shop's services
  • (2) To provide information about the Shop's services and respond to inquiries, etc.
  • (3) To provide information about the Shop's products and services
  • (4) To respond to acts that violate the Shop's terms, policies, etc. (hereinafter referred to as "Terms, etc.") regarding the Shop's services
  • (5) To notify changes to the Terms, etc. regarding the Shop's services
  • (6) To improve the Shop's services and develop new services
  • (7) To create statistical data processed into a format that cannot identify individuals in connection with the Shop's services
  • (8) For other purposes incidental to the above uses
3. Change of Purpose of Use of Personal Information
The Shop may change the purpose of use of personal information to the extent that it is reasonably deemed to be relevant, and will notify or publicly announce such changes to customers.
4. Restriction on Use of Personal Information
Except when permitted by the Personal Information Protection Act or other laws and regulations, the Shop will not handle personal information beyond the scope necessary to achieve the purpose of use without the customer's consent. However, this does not apply in the following cases:
  • (1) When required by law
  • (2) When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent
  • (3) When it is particularly necessary for improving public health or promoting the sound upbringing of children, and it is difficult to obtain the customer's consent
  • (4) When it is necessary to cooperate with a national agency, local public entity, or a person entrusted by them in executing affairs prescribed by law, and obtaining the customer's consent may hinder the execution of such affairs
5. Appropriate Acquisition of Personal Information
The Shop will acquire personal information appropriately and will not acquire it by deception or other illicit means.
6. Security Management of Personal Information
The Shop will provide necessary and appropriate supervision to its employees to ensure the security management of personal information against risks such as loss, destruction, alteration, and leakage of personal information. In addition, when entrusting all or part of the handling of personal information, the Shop will provide necessary and appropriate supervision to the entrusted party to ensure the security management of personal information.
7. Provision to Third Parties
Except when disclosure is permitted under the Personal Information Protection Act or other laws and regulations, the Shop will not provide personal information to third parties without the prior consent of the customer. However, the following cases do not fall under the provision to third parties specified above:
  • (1) When personal information is provided in connection with the Shop entrusting all or part of the handling of personal information within the scope necessary to achieve the purpose of use
  • (2) When personal information is provided due to business succession due to merger or other reasons
  • (3) When personal information is jointly used in accordance with the provisions of the Personal Information Protection Act
8. Disclosure of Personal Information
When a customer requests the disclosure of personal information based on the provisions of the Personal Information Protection Act, the Shop will disclose it without delay after confirming that the request is from the customer themselves (if such personal information does not exist, we will notify you accordingly). However, this does not apply when the Shop is not obligated to disclose under the Personal Information Protection Act or other laws and regulations.In addition, personal information may be disclosed to payment companies for identity verification,billing address verification, and credit checks by the payment company.
9. Correction, etc. of Personal Information
When a customer requests the correction, addition, or deletion (hereinafter referred to as "correction, etc.") of personal information based on the provisions of the Personal Information Protection Act on the grounds that the personal information is not true, the Shop will conduct a necessary investigation without delay within the scope necessary to achieve the purpose of use, after confirming that the request is from the customer themselves. Based on the results, the Shop will correct, etc. the content of the personal information and notify the customer to that effect (if a decision is made not to correct, etc., the customer will be notified to that effect). However, this does not apply when the Shop is not obligated to correct, etc. under the Personal Information Protection Act or other laws and regulations.
10. Suspension of Use, etc. of Personal Information
When a customer requests the suspension of use or deletion (hereinafter referred to as "suspension of use, etc.") of their personal information based on the provisions of the Personal Information Protection Act on the grounds that their personal information is being handled beyond the scope of the publicly announced purpose of use, or that it was acquired by deception or other illicit means, and it is found that there are valid reasons for the request, the Shop will suspend the use, etc. of the personal information without delay after confirming that the request is from the customer themselves, and notify the customer to that effect. However, this does not apply when the Shop is not obligated to suspend use, etc. under the Personal Information Protection Act or other laws and regulations.
11. Use of Cookies and Other Technologies
The Shop's services may use cookies and similar technologies. These technologies help the Shop understand the usage status of its services and contribute to service improvement. Users who wish to disable cookies can do so by changing their web browser settings. However, disabling cookies may make some functions of the Shop's services unavailable.
12. Inquiries
For requests for disclosure, opinions, questions, complaints, and other inquiries regarding the handling of personal information, please contact us via chat support on the Contact Us page.
13. Continuous Improvement
The Shop will periodically review the operational status regarding the handling of personal information and strive for continuous improvement, and may change this Privacy Policy as necessary.

FAQs

Orders usually arrive within 14–20 business days after your order and payment have been confirmed. This includes 7–10 business days for sourcing and inspection and 7–10 business days in transit after dispatch. Saturdays, Sundays and public holidays are excluded. Stock availability, customs clearance, flight schedules, carrier congestion or weather may cause delays.

For defective or incorrectly delivered items, please contact us with photos within 6 days of delivery. After verification, we will arrange an exchange or refund at our expense.

For deliveries to EU member states, the US or Canada, you may return unused, unwashed items with their original tags within 14 days of delivery for personal reasons. Please contact us in advance. Return shipping and related costs for these returns are the customer's responsibility.

For Japan and all other countries and regions, we do not accept returns or exchanges for personal reasons, except for defective or incorrectly delivered items. This does not affect any rights granted by the laws of the destination.

Please see our Returns and Refund Policy for full conditions and use the chat support on our Contact page to get in touch.

First, please check your spam folder.

If the email is not there, allow emails from the "info@nanostudio-official.com" domain, then contact chat support on our Company Information & Contact page and provide ① the email address used for the order and ② your name.

AI or customer support will help you resolve the issue.