Changes can be made within 2 business days after placing your order.

If the above period has passed, no changes can be made.

Official LINE chat

·order number

- Product name you want to change

- Size and color you want to change

Please let us know.

If you have not received an order completion email, please check your spam folder.
If the email is not in your spam folder, please set the domain to "info@nanostudio-official.com" and contact us via the official LINE chat .

Free shipping worldwide.

Changes can be made within 2 business days after placing your order.

If the above period has passed, no changes can be made.

Please contact us via official LINE chat .

Normally, products are delivered within 10 to 20 business days after ordering.

We will ship your order within 3-10 days (may be delayed depending on product availability).
We will notify you by email once the product has been shipped.

*Delivery times may vary slightly depending on the volume of orders.

*Shipping times vary by product. Please note that shipping times may be slower or faster than usual.

The tracking number will be included in the shipping confirmation email.
Please note that it will take approximately 3-5 days for the changes to be reflected.
You can check the tracking on the following website. (No hyphens)

▼Sagawa Express▼
https://tracking.sagawa-sgx.com/sgx/trackeng.asp

▼Yamato Transport▼

https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

[Delivery failure/Return to sender/Abandoned package]

If a package cannot be delivered to the specified shipping address due to an incorrect shipping address or phone number, the package will be returned to the sender (Nanostudio) at your expense.

If the consignee (customer) is not present at the time of delivery, the package will be held at the local distribution courier center for pick-up (shown in tracking history based on destination country). If the customer does not receive the package for any reason, the package will be returned to the sender (Nanostudio) at the customer's expense.

For international customers, if you refuse to accept your package, it will be returned to the sender (Nanostudio) at your expense. Cost includes shipping/duties. This amount will be deducted from the total amount refunded.

If returned, the package will be held at customs for 30 days, after which it will be disposed of. If your package is discarded, you will not be entitled to a replacement or refund for your order.

Visa / Mastercard / AMERICAN EXPRESS / JCB

・Pay later (Payday) ※Convenience store/bank payment

・PAYPAY

・LINE PAY

・PAYPAL

*Depending on the payment method, you may be required to make payment before the product arrives. Please consider the product arrival time and the deadline for your payment method before purchasing. We cannot adjust the payment deadline, such as extending it.

We are unable to issue receipts.

Issuing a receipt when purchasing from an online store will result in "double issuance" and both the buyer and seller may be held liable for "forgery of a private document with a seal."

Therefore, please use the details issued by each payment method as a receipt.

・Credit card >> Statement of charges ・Convenience store >> Receipts received at the store ・Bank transfer >> Bank transfer statement ・Carrier payment >> Statement from your mobile phone company

Quote: https://baseu.jp/17066#to-3 (Be careful of duplicate receipts! Rules for issuing receipts at online shops)

Please understand the above before making your purchase.

Unfortunately, we cannot accept cancellations after an order has been completed.
If you would like to change the size, color, or address, please contact us via chat on our official LINE account .

[Exclusions]
・Returns and exchanges due to customer convenience (color, size, etc.)
・The product's fit and actual appearance may differ from the image.
- Items without tags (items are considered used once the tags have been removed)
- Products where the product label cannot be checked, such as if the product label has been discarded - Products that have been delivered more than 6 days ago - Products that have been used, altered, washed or cleaned - Products that have acquired odors, stains or scratches while in the customer's possession *The listed sizes are basically measured flat, so there may be some slight errors.
*Overseas products may not have as strict product standards as Japanese products, and the sewing and construction may be poorly done.
*Depending on your monitor or display environment, the color and texture of the actual product may differ from what you see on your screen.

[Conditions for eligibility]
・The size listed on the website may differ from the actual size. (1-3cm difference is not applicable)
The product has cuts or holes.
・The color or size of the product you received is different from what you actually ordered.
There are not enough buttons.
・Other reasons

If you are eligible, please contact us via the official LINE chat .

We will handle this through our "Return Guarantee Support" service.
Please contact us via the official LINE chat with your inquiry.

① Your name ② Order number # (listed in the order completion email)
③ Product name ④ Product label with barcode attached to the packaging bag ⑤ Message

Please send the "image of what appears to be the defect" and "image of the product with the tag still attached" from the chat screen after sending ①~⑤.

*We cannot provide refunds if the product label is not included.
(There have been cases in the past where customers have inquired about products from other stores as being defective, so we ask for your cooperation as a preventative measure.)
*We are closed on Saturdays, Sundays, and holidays.
*We will reply within 2 business days.
*We will cover the return shipping costs due to initial defects or damage.

We may refund the product price if the product is out of stock or defective.
When a refund is issued, we will send you two emails:

・[Cancellation notification email]
"Subject: Order number #~~ has been cancelled"

・【Refund notification email】"Subject: Refund notification"

The refund will be deducted from the amount charged to the payment method you used this time.
Please check the amount later.

Please note that it may take up to three weeks for the changes to be reflected.
*If you are using a debit card, please contact your card company.
*Please check the results of your withdrawal on the billing date for your payment method.

If you have made a cash payment at a convenience store using Paidy, please contact us using the inquiry form below.
https://cs.paidy.com/contact-us