User Guide
*There are a large number of incorrect addresses when ordering. Please check once before confirming
①Departure and arrival period
*Both are based on business days. On Saturdays, Sundays, and holidays, we do not carry out backorders or deliveries. After the shipment is completed, we will notify you of the tracking number to your email address.
*Shipping may be delayed due to busy warehouses, delivery delays due to shipping company circumstances, etc.
*Usually, it will be delivered within 10-21 business days from the order (convenience store payment: payment date), but it may take an extra number of days depending on the stock status. Thank you for your understanding.
shipping fee is free. (Delivery to places other than Japan is uniformly 1,200 yen) Also, there is no additional charge for Hokkaido, Okinawa, and some other remote islands. Please note that the delivery company cannot be selected.
| Order → payment confirmation → shipping → arrival |
We take great care when listing our products, but they may run out of stock. In that case, we will contact you by email.
② If you do not receive an order completion email
There is a possibility that there is a mistake in the email address registered at the time of ordering, or it may have gone into spam. Please check again.
③ Order cancellation
◇ Before ordering
・Credit payment carrier payment completed → Cancellation is not possible
・Before paying at a convenience store, before bank transfer, before placing an order for credit card payment, carrier payment → Cancellation possible
・Please understand that it is not possible to cancel the order after the payment is completed. Regarding credit card payment carrier payment before placing an order, once you send us an email from the inquiry, we will check if it can be canceled, so we would appreciate it if you could contact us once.
④Regarding long-term absences and incomplete addresses
If the customer is absent, Yamato Transport/Sagawa Express will contact you with an absence notice. Please request redelivery by yourself from the notice of absence.
*There may be cases where YDH JAPAN, etc. is described by the delivery company in charge. Please rest assured that there is no mistake in the delivery from our shop.
In addition, products that have passed more than 7 days from the shipping date will be automatically returned to the warehouse.
*If there is an error in the delivery address, it will be returned as the address is unknown.
* Products that have expired will be discarded, so we cannot accept any correspondence such as re-shipment or refund under any circumstances.
・There are a lot of omissions in the street address, so please check when purchasing.
If cancellations continue due to customer's convenience (long-term absence, incomplete address), we will take measures to limit payment methods. Please make sure that you receive the ordered products within the period.
⑤ Regarding inquiries to the shop
For inquiries to our company, please contact us after filling in the necessary items from the inquiry form . We will reply to your inquiry within 3 business days, excluding weekends and holidays.
If you do not receive a reply within 3 business days after making an inquiry using the inquiry form, please let us know from the email address below.
info@axes-japan.comNotes!
1) At our store, the liquidity of the inventory is high, and it may be out of stock or defective in shipping after placing an order. In the unlikely event that an item is out of stock or has been shipped, we will contact you by email.
2) The color of the product may differ from the image due to indoor lighting and lighting conditions. Also, please understand that the characteristics of each monitor may differ before purchasing.
・Because it is an overseas product, the size may vary.
・Because it is an overseas product, there is a difference between the photo and the fabric material.
・Because it is an overseas product, sewing may be rough. There may be fraying, unfinished threads, no washing tag, wrinkles, loose beads and buttons. Please purchase after understanding.
・Because it is an overseas product, there are products that do not have holes in the buttonholes of bottoms such as jeans and denim, blouses, and jackets. In that case, please note that you will have to open the holes yourself.
・We cannot exchange/return items that have been tried on or washed, as well as items that have smells or stains on them.
3) Your personal information will not be used for anything other than shipping. Please use it at ease.
If you have any questions or concerns, please fill in the necessary information on the inquiry form and contact us. We will reply to your inquiry within 3 business days, excluding weekends and holidays.
Please purchase after understanding the above.