Shipping Policy

Free worldwide shipping

Shipping is free worldwide to every country and region we deliver to. There are no additional shipping charges for Hokkaido, Okinawa or remote islands. The shipping carrier cannot be selected.

Delivery times

Orders usually arrive within 14–20 business days after your order and payment have been confirmed. This includes sourcing and inspection (usually 7–10 business days) and transit after dispatch (usually 7–10 business days). Saturdays, Sundays and public holidays are not counted as business days.

We will email you a tracking number after dispatch. Stock availability, customs clearance, flight schedules, carrier congestion, weather and other factors may cause delays. We will contact you at your registered email address if we become aware of a significant delay or an item is out of stock.

Customs duties and import taxes

For deliveries outside Japan, customs duties, import taxes or customs clearance fees may apply depending on the destination country or region. These charges are the buyer's responsibility in accordance with local laws.

Incorrect addresses and prolonged absence

If an incorrect address or prolonged absence makes reshipping necessary, you may be charged the actual cost of reshipping. Please check your shipping address before confirming your order.

FAQs

Orders usually arrive within 14–20 business days after your order and payment have been confirmed. This includes 7–10 business days for sourcing and inspection and 7–10 business days in transit after dispatch. Saturdays, Sundays and public holidays are excluded. Stock availability, customs clearance, flight schedules, carrier congestion or weather may cause delays.

For defective or incorrectly delivered items, please contact us with photos within 6 days of delivery. After verification, we will arrange an exchange or refund at our expense.

For deliveries to EU member states, the US or Canada, you may return unused, unwashed items with their original tags within 14 days of delivery for personal reasons. Please contact us in advance. Return shipping and related costs for these returns are the customer's responsibility.

For Japan and all other countries and regions, we do not accept returns or exchanges for personal reasons, except for defective or incorrectly delivered items. This does not affect any rights granted by the laws of the destination.

Please see our Returns and Refund Policy for full conditions and use the chat support on our Contact page to get in touch.

First, please check your spam folder.

If the email is not there, allow emails from the "info@nanostudio-official.com" domain, then contact chat support on our Company Information & Contact page and provide ① the email address used for the order and ② your name.

AI or customer support will help you resolve the issue.