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FAQs

Normally, it will be delivered in about 10-20 days after your order.

If your item has a defect, please contact chat support on our Contact page.

AI or customer support will help you resolve the issue.

Please note that changes of size or color are not eligible for returns or exchanges.

First, please check your spam folder.

If the email is not there, add “info@nanostudio-official.com” to your allowed sender/domain list, then contact chat support on our Contact page and provide ① the email address used for the order and ② your name.

AI or customer support will help you resolve the issue.