About returns

[Returns and Exchanges]

- If you live outside the EU -

1) Returns/Exchanges and Refunds due to Defective Products

If the product falls within the defective category listed below, we will exchange it free of charge within 6 days of receiving the product.

If the item you wish to exchange is out of stock, we will refund the full amount you paid, including shipping costs.

If the item is eligible for exchange or refund, you will be responsible for disposing of the defective item.

[Exchange conditions for eligible items]

・The size listed on the website may differ from the actual size. (1-3cm difference is not applicable)

The product has cuts or holes.

The color of the product I received is clearly different from what I ordered.

There are not enough buttons.

- If there are any other significant defects regarding wear

*The listed sizes are basically measured flat, so there may be some slight errors.

*Overseas products may not have as strict product standards as Japanese products, and the sewing and construction may be poorly done.

*Depending on your monitor or display environment, the color and texture of the actual product may differ from what you see on your screen.

Please note that if any of the following conditions are not applicable, we will not be able to accept returns/exchanges or refunds.

[Return conditions not applicable]

・Returns and exchanges due to customer convenience (color, size, etc.)

・Because these are overseas products, some bottoms such as jeans and denim may not have buttonholes. In that case, please note that you will need to make holes yourself.

- Items without tags (items are considered used once the tags have been removed)

- Products that cannot be verified, such as products whose labels have been discarded

・Items that have been delivered more than 6 days ago

- Products that have been used, altered, washed or dry cleaned

・Products that have acquired odors, stains, or scratches while in the customer's possession

- Because this is an overseas product, the sewing may be rough. Items that are not eligible for the warranty include loose threads, loose threads, no washing tags, wrinkles, and poorly attached beads or buttons.

-Products with a size error of 1-3cm

2) Cancellation after ordering

As the order is processed automatically after it is placed, cancellations cannot be accepted in principle.

3) Regarding size exchanges after receiving the item

We do not accept any size exchanges after the item has arrived.

4) If your package cannot be delivered due to an incomplete address entered by the customer

You will be responsible for all reshipment fees. If the package is returned to our warehouse more than 30 days ago, the ordered items will be discarded. No refunds will be given for discarded items.

-Residents of EU member countries-

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.

Merchandise must be returned within 30 days of receipt.

Merchandise must be unworn and unwashed.

Merchandise must have all original tags attached.

Except for quality issues, special products Clearance sale are not participating in the return policy.If your order has been paid through Store Credit or Coupon code only, please note that all products will become Final Sale or Clearance Sale and not eligible for return or refund.

Customers may begin the return process by contacting us at info@nanostudio-official.com.

RETURNS/EXCHANGES

You can return your product for store credit, a different product, or a refund to the original payment method. The original shipping cost (if any) is non-refundable, in most cases.

Please note that we do not provide a shipping label on returns.

To begin your return or exchange, please contact us at info@nanostudio-official.com.

To return or exchange an item please follow the steps below:

Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to the address provided to you via email.

Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

REFUNDS

The tracking number is required once you send it back. Otherwise, the order will lose the refund service.

Refunds will be processed within approximately 5 to 7 business days after we receive your return.

The shipping back charges are non-refundable.

Import duties/taxes and customs fees are non-refundable.

Except for quality issues, special merchandise does not participate in the return policy.

Please note that store credits cannot be redeemed for cash. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return.

*If the item you receive is defective

(1) Returns/exchanges and refunds for defective items

If the item is within the scope of the defective items specified below, we will exchange it free of charge within 6 days of receipt of the item.

If the item you wish to exchange is out of stock, we will proceed with a full refund of the amount paid, including shipping costs.

In the case of exchange and refund, please dispose of the defective item(s) on your own.

Conditions for exchanges within the scope of the exchange

The actual size is different from the size stated on the website. (1-3cm or less is not applicable.) ・Item has a cut or hole in the item.

The product has a cut or hole.

The color of the received item is clearly different from the actual order.

The color of the product is clearly different from the actual order.

Other serious defects related to wear.

The sizes listed are basically the measurements on a flat surface, and there may be a slight difference.

Overseas products may have less stringent product standards than ours, and sewing and manufacturing may be crude.

Depending on the monitor or display environment you are viewing, the color, texture, etc. may appear different from the actual product.

In addition, please note that we cannot accept any returns/exchanges or refunds if the following conditions apply to the exchange of out of scope.

Conditions of return of goods not subject to the following

Returns and exchanges for the customer's convenience (color, size, etc.)

Because of overseas products, there are also products that do not have holes in the button holes for bottoms such as jeans and denim. In such cases, please understand that you will be asked to open the holes by yourself.

In such cases, the customer will be required to open the holes by themselves.

Merchandise for which we are unable to confirm the label (eg, if the label has been thrown away).

Merchandise that has been in the shop for more than 6 days after arrival.

Merchandise that has been used, altered, washed, or cleaned

Merchandise that has been used, altered, washed, or cleaned.

Items that have been used, altered, washed, or cleaned. Items with fraying, threading, no laundry tags, wrinkles, or loose beads or buttons will not be accepted.

Size error is within 1-3cm.

※If a package cannot be delivered due to an incomplete address entered by the customer

The customer will be responsible for all reshipment fees. If the package is returned to our warehouse and has more than 30 days passed, the ordered items will be discarded. No refunds will be accepted if items are discarded.

Thank you for your understanding and continued support. We love and appreciate each and every one of you.

FAQs

It usually takes about 10 to 20 days for your order to be delivered. (Subject to change depending on item availability.)

If there are any defects, please contact us .

Please note that changes in size and color are not eligible for returns or exchanges.

Please check your spam folder first.

If you do not have it, please contact us by setting the domain to "info@nanostudio-official.com" and attaching the ① email address ② name used for the inquiry .

[Size/Color]

You can change your order within 1 business day after placing your order.

【address】

You can change your order within 2 business days after placing your order.

If the above period has passed, no changes can be made.

▶︎ ① Your name ② Please fill in your order number (#4 digits) and contact us .