About returns
【Returns and Exchanges】
-If you reside outside of an EU member country-
1) Returns/exchanges and refunds due to defective products
If the product falls within the scope of defective items defined below, we will exchange it free of charge within 6 days of product arrival.
If the item you wish to exchange is out of stock, we will proceed with a full refund of the total payment amount, including shipping costs.
If the item is eligible for exchange and refund, please dispose of the defective product yourself.
【Conditions for eligible exchanges】
・The actual size differs from the size listed on the website. (Differences within 6cm are not eligible)
・The product has cuts or holes.
・The color of the received product is clearly different from the actual order.
・Buttons are missing.
・Other serious defects affecting wearability.
※The listed sizes are generally measured flat, and some errors may occur.
※Overseas products may have looser product standards compared to Japanese products, and sewing and craftsmanship may be rough.
※The actual product's color and texture may appear different depending on the monitor or display environment you are viewing it on.
Please note that if any of the following ineligible exchange conditions apply, we cannot accept any returns/exchanges or refunds.
【Conditions for ineligible returns】
・Returns/exchanges due to customer's convenience (color, size, etc.)
・Due to overseas manufacturing, some bottoms such as jeans and denim may not have pre-opened buttonholes. In such cases, customers will need to open the holes themselves, so please be aware of this in advance.
・Products without tags (tags that have been detached are considered used).
・Products that cannot be verified, such as when the product label has been discarded.
・Products for which more than 6 days have passed since arrival.
・Used products, or products that have been altered, washed, or dry-cleaned.
・Products that have acquired odors, stains, or scratches while in the customer's possession.
・Due to overseas manufacturing, sewing may be rough. Items with fraying, loose threads, no wash tags, wrinkles, or poorly attached beads or buttons are not eligible.
・Products with a size difference within 6 cm.
2) About order cancellations
Orders are automatically processed after they are placed, so cancellations are generally not accepted.
3) About size exchanges after item arrival
Size exchanges after item arrival are not accepted at all.
4) If the package cannot be delivered due to an incomplete address provided by the customer
The customer will be responsible for the full reshipping fee. If the package is returned to our warehouse and remains there for more than 30 days, the ordered item will be discarded. No refunds will be accepted if the item is discarded.
-Residents of EU member countries-
We want you to love your purchase and we continually strive to deliver the highest quality products possible. If for any reason you are not completely satisfied, you may return your item for a refund or exchange within 14 days of receiving your order.
RETURN CONDITIONS
- Items must be returned within 14 days of receipt
- Items must be unworn and unwashed
- All original tags must be attached
Please note that items purchased on clearance or special promotion are not eligible for return, except in the case of defects. Orders paid using store credit or coupon codes only are considered final sale and are not eligible for return or refund.
HOW TO REQUEST A RETURN
Please contact us via the chatbot at the bottom right of the member page. Our AI or customer support team will assist you.
RETURNS & EXCHANGES
You may return your item for:
- Store credit
- Exchange for another item
- Refund to the original payment method
Please note:
- Original shipping fees are non-refundable
- We do not provide return shipping labels
- Return shipping costs and any applicable customs duties, import taxes, or fees are the responsibility of the customer
To process your return:
- Include a copy of your packing slip or order confirmation email
- Indicate your preferred size or replacement item (subject to availability)
- Ship the item to the return address provided via email
Once your return is received:
- Your replacement item will be shipped at no additional cost, or
- A refund will be issued
REFUNDS
- A tracking number is required when returning items. Returns without tracking may not be eligible for a refund
- Refunds will be processed within 5–7 business days after the return is received
- Return shipping costs are non-refundable
- Customs duties, import taxes, and fees are non-refundable
- Store credit cannot be exchanged for cash
DEFECTIVE ITEMS
If the item is defective, you may request a return or exchange within 6 days of receipt.
Eligible defects include:
- Significant size discrepancy (more than 5 cm)
- Holes, cuts, or damage
- Incorrect color shipped
- Serious defects affecting wearability
If the replacement item is out of stock, a full refund (including original shipping cost) will be issued.
Defective items do not need to be returned and may be disposed of by the customer.
NON-RETURNABLE CASES
Returns or exchanges will not be accepted under the following conditions:
- Customer preference (size, color, etc.)
- Missing tags
- More than 6 days have passed since delivery (for defects)
- Items have been used, washed, or altered
- Minor imperfections (wrinkles, loose threads, etc.)
- Size discrepancy within 5 cm
Please note that overseas products may have less strict manufacturing standards. Slight differences in color, texture, or finishing may occur.
UNDELIVERABLE PACKAGES
If a package cannot be delivered due to an incomplete or incorrect address:
- The customer will be responsible for reshipping fees
- If the package is returned and remains unclaimed for more than 14 days, it will be discarded
- No refunds will be issued in such cases