Refund policy
【Returns and Exchanges】
-If you reside outside of EU member countries-
1) Returns/Exchanges and Refunds due to defective products
If the product is deemed defective as defined below, we will exchange it for free within 6 days of product arrival.
If the product you wish to exchange is out of stock, we will process a full refund of the amount paid, including shipping fees.
If the product is eligible for exchange or refund, please dispose of the defective product yourself.
【Conditions for eligible exchanges】
・The actual measurements differ from the size stated on the website. (Differences within 5cm are not covered.)
・The product has cuts or holes.
・The color of the received product is clearly different from the actual order.
・Buttons are missing.
・Other significant defects related to wearability.
※The stated sizes are basically flat measurements, and some errors may occur.
※Overseas products often have less strict manufacturing standards compared to Japanese products, and may have rough stitching or construction.
※Due to differences in monitors and display environments, the color and texture of the actual product may appear different.
Please note that if any of the following conditions for non-eligible exchanges apply, we will not accept any returns, exchanges, or refunds.
【Conditions for non-eligible returns】
・Returns/exchanges due to customer's convenience (color, size, etc.)
・As these are overseas products, some bottoms such as jeans and denim may not have buttonholes. In such cases, you will need to make the buttonholes yourself, so please be aware of this in advance.
・Products without tags (products with tags cut off are considered used).
・Products that cannot be verified, such as when the product label has been discarded.
・Products that have been more than 6 days since arrival.
・Used products, or products that have been altered, washed, or dry-cleaned.
・Products that have acquired odors, stains, or scratches while in the customer's possession.
・As these are overseas products, the sewing may be rough. Fraying, loose threads, no washing tags, wrinkles, loose beads or buttons, etc., are not covered.
・Products with a size difference within 5cm.
2) About order cancellations
Since orders are automatically processed after they are placed, cancellations are generally not accepted.
3) About size exchanges after item arrival
Size exchanges after item arrival are not accepted under any circumstances.
4) If the package cannot be delivered due to incomplete address provided by the customer
The customer will be responsible for the full cost of re-shipping. If the package is returned to our warehouse and more than 30 days have passed, the ordered items will be discarded. No refunds will be accepted if items are discarded.
-Residents of EU member countries-
We want you to love your purchase and we continually strive to deliver the highest quality products possible. If for any reason you are not completely satisfied, you may return your item for a refund or exchange within 30 days of receiving your order.
RETURN CONDITIONS
- Items must be returned within 30 days of receipt
- Items must be unworn and unwashed
- All original tags must be attached
Please note that items purchased on clearance or special promotion are not eligible for return, except in the case of defects. Orders paid using store credit or coupon codes only are considered final sale and are not eligible for return or refund.
HOW TO REQUEST A RETURN
Please contact us via the chatbot at the bottom right of the member page. Our AI or customer support team will assist you.
RETURNS & EXCHANGES
You may return your item for:
- Store credit
- Exchange for another item
- Refund to the original payment method
Please note:
- Original shipping fees are non-refundable
- We do not provide return shipping labels
- Return shipping costs and any applicable customs duties, import taxes, or fees are the responsibility of the customer
To process your return:
- Include a copy of your packing slip or order confirmation email
- Indicate your preferred size or replacement item (subject to availability)
- Ship the item to the return address provided via email
Once your return is received:
- Your replacement item will be shipped at no additional cost, or
- A refund will be issued
REFUNDS
- A tracking number is required when returning items. Returns without tracking may not be eligible for a refund
- Refunds will be processed within 5–7 business days after the return is received
- Return shipping costs are non-refundable
- Customs duties, import taxes, and fees are non-refundable
- Store credit cannot be exchanged for cash
DEFECTIVE ITEMS
If the item is defective, you may request a return or exchange within 6 days of receipt.
Eligible defects include:
- Significant size discrepancy (more than 5 cm)
- Holes, cuts, or damage
- Incorrect color shipped
- Serious defects affecting wearability
If the replacement item is out of stock, a full refund (including original shipping cost) will be issued.
Defective items do not need to be returned and may be disposed of by the customer.
NON-RETURNABLE CASES
Returns or exchanges will not be accepted under the following conditions:
- Customer preference (size, color, etc.)
- Missing tags
- More than 6 days have passed since delivery (for defects)
- Items have been used, washed, or altered
- Minor imperfections (wrinkles, loose threads, etc.)
- Size discrepancy within 5 cm
Please note that overseas products may have less strict manufacturing standards. Slight differences in color, texture, or finishing may occur.
UNDELIVERABLE PACKAGES
If a package cannot be delivered due to an incomplete or incorrect address:
- The customer will be responsible for reshipping fees
- If the package is returned and remains unclaimed for more than 30 days, it will be discarded
- No refunds will be issued in such cases