Notation based on the Act on Specified Commercial Transactions

Sales company: ASAP Co., Ltd.
Representative responsible: Umi Sugioka
Address: 150-0044, 5-5 Maruyama-cho, Shibuya-ku, Tokyo Navi Shibuya V 3F
Phone: 05011564096
Email: info@nanostudio-official.com

Selling price:

The sales price will be the displayed amount (display price / consumption tax excluded).

Shipping fee : 500 yen nationwide. Free shipping for purchases over 8,000 yen


Payment method and timing:

Please contact our shop for inquiries regarding products and shipping.

Payment method: Payment can be made by credit card or bank transfer.

Bank transfer 0 yen *The transfer fee will be borne by the customer.

Payment period: Payment will be confirmed when the product order is confirmed.


Product delivery time:

We will ship within 10-21 business days after receiving your shipping request.

*It may be delayed from the schedule depending on the stock status.

About returns and exchanges:

If you wish to return or receive a refund, please contact us by email in advance.
We cannot accept returns or exchanges in the following cases.
・Products whose tags have been removed

・Some frayed seams

・Slight peeling of paint on some decorations ・Products that have been delivered for more than 6 days ・Products that have lost their tags ・Products that have been used even once ・Made-to-order products
・Planned limited items (special limited items with a particularly short sales period)
・If damage or staining occurs due to customer negligence (including packages and accessories)
・Sale products ・Returns due to customer's convenience (wrong image, wrong size, wrong order, etc.)
・Other items that can be judged to have obvious signs of use (e.g., perfume/cigarette odors, cosmetics, damage to the product, stains, etc.)

・If you are unable to receive the item due to a long absence, you will receive a refund minus the round-trip shipping fee of 2,000 yen (including tax). Please note.

*Please note that we cannot accept returns due to customer's convenience, such as the product being different from the image or the size not fitting.

FAQs

Normally, it will be delivered in about 10-20 days after your order.

If there are any defects, please contact us .

Please note that changes in size and color are not eligible for returns or exchanges.

Please check your spam folder first.

If you do not have it, please contact us by setting the domain to "info@nanostudio-official.com" and attaching the ① email address ② name used for the inquiry .

[Size/Color]

You can change your order within 1 business day after placing your order.

【address】

You can change your order within 2 business days after placing your order.

If the above period has passed, no changes can be made.

▶︎ ① Your name ② Please fill in your order number (#4 digits) and contact us .