Refund policy

[Returns and exchanges]

-If you live in Japan-

1) Returns/exchanges and refunds due to defective products

In the case of defective products as specified below, we will exchange them free of charge within 6 days of receiving the product.

If the item you wish to exchange is out of stock, we will proceed with a full refund of your payment including shipping charges.

If the item is eligible for exchange or refund, please dispose of the defective item yourself.

[Exchange conditions within the scope]

・The actual size is different from the size listed on the website. (Does not apply within 1-3cm)

・There are cuts or holes in the product.

・The color of the product I received is clearly different from the one I ordered.

- Missing buttons.

・If there is any other serious defect in wearing.

*The listed sizes are basically measured when placed flat, and there may be some errors.

*Overseas products may have looser product standards than Japanese products, and may be more sloppy in sewing and construction.

*Depending on the monitor and display environment you are viewing, the color and texture of the actual product may differ from the actual product.

Please note that we will not be able to accept returns/exchanges or refunds if any of the following exchange conditions apply.

[Return conditions not covered]

・Returns and exchanges due to customer's convenience (color, size, etc.)

・As this is an overseas product, some bottoms such as jeans and denim may not have buttonholes. Please note that in that case, you will be required to drill the holes yourself.

・Products without tags (products with tags removed are considered used)

・Products that cannot be confirmed because the product label has been thrown away

・Products that have been delivered for more than 6 days

・Products that have been used, repaired, washed, or cleaned

・Products with odors, dirt, or scratches left by the customer

・As this is an overseas product, the sewing may be rough. Items that are frayed, loose threads, missing laundry tags, wrinkles, poorly tamed beads, buttons, etc. will not be eligible.

・Products with a size error of 1-3cm

2) Regarding cancellation after ordering

After placing your order, we will automatically process your order, so in principle we cannot accept cancellations.

3) Regarding size exchange after receiving the item

We do not accept size exchanges after the item arrives.

4) If the package cannot be delivered due to an incorrect address entered by the customer.

All reshipping fees will be borne by the customer. If more than 30 days have passed since the package was returned to our warehouse, the ordered items will be discarded. No refunds will be accepted if the item is discarded.

-If you live outside of Japan-

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.

Merchandise must be returned within 30 days of receipt.

Merchandise must be unworn and unwashed.

Merchandise must have all original tags attached.

Except for quality issues, special products Clearance sale are not participating in the return policy.If your order has been paid through Store Credit or Coupon code only, please note that all products will become Final Sale or Clearance Sale and not eligible for return or refund .

Customers may begin the return process by contacting us at info@nanostudio-official.com.

RETURNS/EXCHANGES

You can return your product for store credit, a different product, or a refund to the original payment method. The original shipping cost (if any) is non-refundable, in most cases.

Please note that we do not provide a shipping label on returns.

To begin your return or exchange, please contact us at info@nanostudio-official.com.

To return or exchange an item please follow the steps below:

Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to address provided to you via email.

Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

REFUNDS

The tracking number is required once you send it back. Otherwise, the order will lose the refund service.

Refunds will be processed within approximately 5 to 7 business days after we receive your return.

The shipping back charges are non-refundable.

Import duties/taxes and customs fees are non-refundable.

Except for quality issues, special merchandise does not participate in the return policy.

Please note that store credits cannot be redeemed for cash. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return.

*If the item you receive is defective

(1) Returns/exchanges and refunds for defective items

If the item is within the scope of the defective items specified below, we will exchange it free of charge within 6 days of receipt of the item.

If the item you wish to exchange is out of stock, we will proceed with a full refund of the amount paid, including shipping costs.

In the case of exchange and refund, please dispose of the defective item(s) on your own.

Conditions for exchanges within the scope of the exchange

The actual size is different from the size stated on the website. (1-3cm or less is not applicable.) ・Item has a cut or hole in the item.

The product has a cut or hole.

The color of the received item is clearly different from the actual order.

The color of the product is clearly different from the actual order.

Other serious defects related to wear.

The sizes listed are basically the measurements on a flat surface, and there may be a slight difference.

Overseas products may have less stringent product standards than ours, and sewing and manufacturing may be crude.

Depending on the monitor or display environment you are viewing, the color, texture, etc. may appear different from the actual product.

In addition, please note that we cannot accept any returns/exchanges or refunds if the following conditions apply to the exchange of out of scope.

Conditions of return of goods not subject to the following

Returns and exchanges for the customer's convenience (color, size, etc.)

Because of the overseas products, there are also products that do not have holes in the button holes for bottoms such as jeans and denim. In such cases, please understand that you will be asked to open the holes by yourself.

In such cases, the customer will be required to open the holes by themselves.

Merchandise for which we are unable to confirm the label (eg, if the label has been thrown away).

Merchandise that has been in the shop for more than 6 days after arrival.

Merchandise that has been used, washed, or cleaned

Items that have been used, altered, washed, or cleaned. Items with fraying, threading, no laundry tag, wrinkles, or loose beads or buttons will not be accepted.

Size error is within 1-3cm.

*If a package cannot be delivered due to an incomplete address entered by the customer

The customer will be responsible for all reshipment fees. If the package is returned to our warehouse and more than 30 days have passed, the ordered items will be discarded. No refunds will be accepted if items are discarded.

Thank you for your understanding and continued support. We love, and appreciate each and every one of you.

FAQs

It usually takes about 10 to 20 days for your order to be delivered. (Subject to change depending on item availability.)

If there are any defects, please contact us .

Please note that changes in size and color are not eligible for returns or exchanges.

Please check your spam folder first.

If you do not have it, please contact us by setting the domain to "info@nanostudio-official.com" and attaching the ① email address ② name used for the inquiry .

[Size/Color]

You can change your order within 1 business day after placing your order.

【address】

You can change your order within 2 business days after placing your order.

If the above period has passed, no changes can be made.

▶︎ ① Your name ② Please fill in your order number (#4 digits) and contact us .