FAQ

About your order

You can change your order within 2 business days after placing your order.

If the above period has passed, no changes can be made.

In the official LINE chat

·order number

・Product name you want to change

・Size and color you want to change

Please tell me.

If you do not receive an order completion email, please check your spam folder.
If it is not in the spam folder, please set the domain to "nanostudio.axes@gmail.com" and contact us via official LINE chat .

Regarding delivery

The price is ¥500 nationwide.
Free shipping for purchases over ¥8,000.

You can change your order within 2 business days after placing your order.

If the above period has passed, no changes can be made.

Please contact us via official LINE chat .

Normally, products will be delivered approximately 10 to 20 business days after ordering.

We will ship your order within 3-10 days.
We will notify you by email when the item has been shipped.

*Delivery time may be slightly delayed due to order congestion.

*Shipping time varies depending on the product. Please note that it may be later or earlier than usual.

The tracking number is included in the shipping confirmation email.
Please note that it takes about 3-5 days to reflect.
Tracking can be confirmed at the following site. (no hyphen)

▼ Sagawa Express ▼
https://tracking.sagawa-sgx.com/sgx/trackeng.asp

▼ Yamato Transport ▼

https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

[Delivery failure/Return to sender/Abandoned package]

If a package cannot be delivered to the specified shipping address due to an incorrect shipping address or phone number, the package will be returned to the sender (Nanostudio) at your expense.

If the consignee (customer) is not present at the time of delivery, the package will be held at the local distribution courier center for pick-up (shown in tracking history based on destination country). If the customer does not receive the package for any reason, the package will be returned to the sender (Nanostudio) at the customer's expense.

For international customers, if you refuse to accept your package, it will be returned to the sender (Nanostudio) at your expense. Cost includes shipping/duties. This amount will be deducted from the total amount refunded.

If returned, the package will be held at customs for 30 days, after which it will be disposed of. If your package is discarded, you will not be entitled to a replacement or refund for your order.

About payment

・Visa / Mastercard / American Express / JCB

・Deferred payment (payday) *convenience store/bank payment

・PAYPAY

・LINEPAY

・PAYPAL

*Depending on the payment method, payment may be made before the product arrives. Please consider the arrival time of the product and the deadline for the payment method before purchasing. It is not possible to extend the payment deadline here.

We do not issue receipts.

Issuing a receipt at the time of purchase at an online shop constitutes "duplicate issuance", and both the purchaser and the seller may be charged with the crime of "forgery of private documents with a seal".

Therefore, please use the statement issued by each payment method as a receipt.

・Credit card >> Usage statement
・Convenience store >> Receipt received at the store
・Bank transfer>> transfer statement
・Carrier billing >> Details from mobile company

Quote: https://baseu.jp/17066#to-3 (Beware of duplicate issuance! Rules for issuing receipts at online shops)

Please purchase after understanding the above.

About returns/exchanges/cancellations

Unfortunately, we cannot accept cancellations after the order has been completed.
For changes in size, color, and address, please contact us through the official LINE chat .

[Excluded conditions]
・Returns and exchanges due to customer's convenience (color, size, etc.)
・A feeling of wearing of the product
・Actual image is different from the image.
・Products without tags (The tags are considered used when the tags are removed.)
・Products that cannot be confirmed, such as throwing away the product label
・Products that have passed 6 days or more since arrival
・Items that have been used, repaired, washed, or cleaned
・Products with odors, stains, or scratches from customers
*The stated size is basically measured by laying flat, and there may be some errors.
*Overseas products have looser product standards than Japanese products, and the sewing and making may be rough.
* Depending on the monitor or display environment you are viewing, the actual product may look different in color, texture, etc.

[Conditions within the target]
・The actual size is different from the size described on the site. (Not applicable within 1-3cm)
・The product has cuts or holes.
・The color and size of the product you received is different from the actual order.
- Lack of buttons.
・Other reasons

If you are eligible, please contact us via the official LINE chat .

We will respond with "Return Guarantee Support".
Please contact us with your request in the official LINE chat .

①Your name
② Order number # (listed in the order completion email)
③ Product name
④ Product label with barcode on the packaging bag
⑤ Your request

Please send the "image that seems to be defective" and "image of the product with the tag attached" from the talk screen after sending ① to ⑤.

*Refunds cannot be made if the product label is missing.
(There have been cases in the past where products from other stores were claimed to be defective, so we ask for your cooperation as a preventive measure.)
*We are closed on weekends and holidays.
*We will reply within 2 business days.
*We will bear the return shipping fee due to initial defects and damage.

If the product is out of stock or defective, we may refund the product price.
We will send you the following two emails when you refund.

・[Cancellation notification email]
"Subject: Order #~~ has been canceled"

・[Refund notification email] "Subject: Refund notification"

Regarding the refund method, it will be deducted from the billing amount of the payment method you used this time.
Please confirm the billed amount later.

It may take up to 3 weeks for the changes to be reflected, so we appreciate your understanding.
*If you use a debit card, please contact your card company.
*Please check the result of the withdrawal on the billing date for your payment method.

If you have made a convenience store cash payment with Paydy, please contact us using the inquiry form below.
https://cs.paidy.com/contact-us

If the above Q&A does not solve the problem

Please contact us with your request in the official LINE chat .