返品について

【返品と交換交換】

-日本にお住まいの場合-

1)不良品による返品/交換および返金

下記に定める不良品対象内の場合、 商品到着後6日以内に限り無料で交換いたします。 

交換したい商品が品切れの場合は、送料を含めたお支払い金額の全額返金を進めさせていただきます。

交換対象内および返金対応の場合は、お客様の方で不良品の処理をお願い致します。

【対象内の交換条件】

・サイト記載サイズと実寸が異なる。(1-3cm以内は対象外)

・商品に切り傷や穴がある。

・届いた商品のカラーが実際の注文と明らかに違う。

・ボタンが不足している。

・その他着用に関して重大な欠陥がある場合

 

※記載サイズは基本的に平置き採寸であり、多少の誤差が生じる場合がございます。

※海外製品は日本製品と比べて製品基準が甘く、縫製・作りが雑な場合があります。

※ご覧になっているモニターやディスプレイ環境により、実際の商品と色味、質感などが異なって見える場合がございます。 

 

なお、下記の対象外の交換条件に当てはまる場合は、返品/交換及び返金は一切受け付けることはできませんのでご了承くださいませ・

 

【対象外の返品条件】

・お客様のご都合による返品・交換(カラー・サイズなど)

・海外製品のため、ジーパンやデニムなどのボトムスはボタンホールに穴が空いていない商品もございます。その場合はお客様自身で穴を開けて頂く形になりますので、こちらも予めご了承下さい。

・タグの付いてない商品(タグが切り離された状態を使用済とみなします。)

・商品ラベルを捨ててしまうなど確認が出来ない商品

・到着から6日以上経過した商品

・使用済み、あるいはお直しや洗濯、クリーニングされた商品

・お客様のもとでニオイが付着したり、汚れ、キズが生じた商品

・海外製品のため、裁縫は雑な場合がございます。ほつれ、糸の始末、洗濯タグなし、しわ、ビーズやボタンなどのしつけが甘いなどの場合は対象外となります。

・サイズ誤差1-3cm以内の商品

2)注文後のキャンセルについて

注文後は自動で注文の手配を行うため、原則キャンセルはお受け出来兼ねます。

3)アイテム到着後のサイズ交換について

アイテム到着後のサイズ交換は一切受け付けておりません。

 4)お客様の入力住所不備により荷物がお届けできなかった場合

再発送手数料は全額お客様負担になります。荷物が弊社倉庫に返送され30日以上経過した場合は、注文されたアイテムは廃棄させて頂きます。アイテムが廃棄になった場合の返金は一切受け付けておりません。

 

-If you live outside of Japan-

 

We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.

Merchandise must be returned within 30 days of receipt.

Merchandise must be unworn and unwashed.

Merchandise must have all original tags attached.

Except for quality issues, special products Clearance sale are not participating in the return policy.If your order has been paid through Store Credit or Coupon code only, please note that all products will become Final Sale or Clearance Sale and not eligible for return or refund.

 

Customers may begin the return process by contacting us at info@nanostudio-official.com.

 

RETURNS/EXCHANGES

You can return your product for store credit, a different product, or a refund to the original payment method. The original shipping cost (if any) is non-refundable, in most cases.

Please note that we do not provide a shipping label on returns.

To begin your return or exchange, please contact us at info@nanostudio-official.com.

To return or exchange an item please follow the steps below:

Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)

Mail your return to address provided to you via email.

Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

 

REFUNDS

The tracking number is required once you send it back. Otherwise, the order will lose the refund service.

Refunds will be processed within approximately 5 to 7 business days after we receive your return.

The shipping back charges are non-refundable.

Import duties/taxes and customs fees are non-refundable.

Except for quality issues, special merchandise does not participate in the return policy.

Please note that store credits cannot be redeemed for cash. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return.

*If the item you receive is defective

(1) Returns/exchanges and refunds for defective items

 

If the item is within the scope of the defective items specified below, we will exchange it free of charge within 6 days of receipt of the item.

If the item you wish to exchange is out of stock, we will proceed with a full refund of the amount paid, including shipping costs.

In the case of exchange and refund, please dispose of the defective item(s) on your own.

Conditions for exchanges within the scope of the exchange

 

The actual size is different from the size stated on the website. (1-3cm or less is not applicable.) ・Item has a cut or hole in the item.

The product has a cut or hole.

The color of the received item is clearly different from the actual order.

The color of the product is clearly different from the actual order.

Other serious defects related to wear.

The sizes listed are basically the measurements on a flat surface, and there may be a slight difference.

Overseas products may have less stringent product standards than ours, and sewing and manufacturing may be crude.

Depending on the monitor or display environment you are viewing, the color, texture, etc. may appear different from the actual product.

In addition, please note that we cannot accept any returns/exchanges or refunds if the following conditions apply to the exchange of out of scope.

Conditions of return of goods not subject to the following

Returns and exchanges for the customer's convenience (color, size, etc.)

Because of the overseas products, there are also products that do not have holes in the button holes for bottoms such as jeans and denim. In such cases, please understand that you will be asked to open the holes by yourself.

In such cases, the customer will be required to open the holes by themselves.

Merchandise for which we are unable to confirm the label (e.g., if the label has been thrown away).

Merchandise that has been in the shop for more than 6 days after arrival.

Merchandise that has been used, altered, washed, or cleaned

Merchandise that has been used, altered, washed, or cleaned.

Items that have been used, altered, washed, or cleaned. Items with fraying, threading, no laundry tag, wrinkles, or loose beads or buttons will not be accepted.

Size error is within 1-3cm.

 

※If a package cannot be delivered due to an incomplete address entered by the customer

The customer will be responsible for all reshipment fees. If the package is returned to our warehouse and more than 30 days have passed, the ordered items will be discarded. No refunds will be accepted if items are discarded.

Thank you for your understanding and continued support. We love, and appreciate each and every one of you.

 

FAQs

ご注文から通常、約10~20日ほどでお届け致します。(アイテムの在庫状況により変動します。)

不良箇所がある場合は、お問い合わせからお願い致します。

サイズ・色の変更は返品・交換の対象外となりますので、ご注意ください。

まずは迷惑メールフォルダをご確認ください。

もし無い場合は、「info@nanostudio-official.com」のドメイン設定を行なった上でお問い合わせへ使用した①メールアドレス②氏名 を添付しご連絡下さい。

【サイズ・カラー】

ご注文後、1営業日以内でしたら変更可能です。

【住所】

ご注文後、2営業日以内でしたら変更可能です。

以上の期間を過ぎてしまった場合は、一切変更は出来ません。

▶︎①お名前 ②ご注文番号(#4桁)を記入の上、お問い合わせ下さい。